FAQ Sections

1. Credit Scores
2. General Information
3. Products
4. Technical Problems
5. Using my Account

Back to Top

Q. What does N/A mean?
A. Our credit scores are provided by a company called TransCredit and are updated every month. When a company's score shows as N/A, it generally means that they have just recently created their account with us and have not been included in an update from TransCredit. It may also mean that the company has not been actively using their account and as a result, their score was not detected in the last update. Finally, it may mean that the company is fairly new and TransCredit has not started a credit report on them yet.

Tip: Getloaded.com members receive a discount on detailed credit reports through TransCredit, so be sure to notify them of your Getloaded.com membership!

Q. What's a credit score? Where do you get these?
A. Credit scores on Getloaded are provided by TransCredit, a well-known credit reporting service. The breakdown of the scores is as follows:

Too new to rate: 0
High risk: 1-39
Increased risk: 40-59
Moderate risk: 60- 79
Lowest risk: 80-100

The major factors used in determining a company's credit score are the number of years in business, the company's credit references, credit history, and their average payment trend in days. Please contact TransCredit at 800-215-8448 for a copy of any credit report. Credit scores on Getloaded.com are updated every 24 hours.

Q. Why don't I have a credit score listed on my load postings?
A. If the information TransCredit has on file is incorrect or outdated, there may not be a credit score shown on your load postings. Please contact TransCredit at 800-215-8448 for a copy of your most recent credit report. We update our credit scores every 24 hours based on the information provided to us by TransCredit, but will adjust a score, at any time, if we receive an updated credit report. If you know that your credit score has changed with TransCredit, please fax the new report to Freight Relations at (804)-744-8394.

Back to Top

Q. Do I have to have an MC# to sign up with you?
A. No, but we do ask that you provide your MC # or US DOT # when you sign up for service at Getloaded.com. Brokers must supply a valid MC #.

Q. Do you only have low-priced freight on your board?
A. No, we have a wide range of brokers, shippers, and third parties who all actively post loads on our website. This results in a wide range of rates on available loads. Keep in mind that rates on almost every load is negotiable and that some companies that have lower rates offer "quick pay" programs which sometimes offset the difference in payment.

Q. How current is the load and equipment information on Getloaded.com?
A. Getloaded.com is set up so that Brokers and Shippers can update their account and delete their loads as soon as they are covered. In the event that they cannot access the Internet they can call our Customer Service Center from 8 am - 8 pm EST and have their loads updated. Many companies also send their loads to us electronically and they are updated every 5 to 30 minutes. If none of the above takes place, then the loads are automatically deleted at midnight on the scheduled pickup date. To ensure that you are looking at the most recent postings we recommend using the time filter within the search criteria.

Tip: Post your load/truck then select Match my Load/Truck and enable Hot Match so that your screen will refresh automatically every 2 minutes!

Q. How does Getloaded compare with DAT, Internet Truck Stop, eFreight, etc?
A. Our services are similar in nature, but each company has its own unique features. Getloaded is continually upgrading its service offerings to help our members grow their business. We are always open to your comments and suggestions on how to improve. If there are things you would like to see on the service, please let us know by calling 888-565-3921 or emailing us at support@getloaded.com. Although we are not familiar with our competitors' fee structures, we strive to keep our fees as low as possible, while maintaining the highest level of service in the industry.

Q. How do you tell the difference between brokers and shippers on your site?
A. A broker or freight forwarder is identified by an MC # or a FF # on the detailed load information page. All others are shown with the proper classification in the FMCSA lookup field. You can click on the MC number link to go directly to the FMCSA to verify the company's information.

Q. Is Getloaded.com a secure site? I do not see a lock and the address does not say https.
A. Yes, Getloaded.com is a secure site consisting of both public and private pages. Getloaded.com takes the security of your information very serious. A computer security company routinely performs security checks on the site. We take immediate action whenever the company finds breaches in the security. We strive to meet the highest security standards possible at all times. To verify if a page you are viewing is secure complete the following steps:

1. On any page click on the right mouse button
2. Click on Properties
3. In the middle of the box that appears you will see Address:
• If it is a secure page the address will begin with https.
• If it is a public page the address will begin with http.

Q. What is an MC#?
A. MC# stands for Motor Carrier Number. An MC# is assigned by the FMCSA to carriers, brokers, and freight forwarders who have registered and been authorized to operate in interstate commerce. For an MC# to remain active, the entity must maintain the proper levels of insurance or surety bond and keep that information current with the FMCSA.

Tip: Getloaded.com can assist you in applying for your authority and state permits. Call GLAuthority.com today at 866-265-3172 or visit GLAuthority.com

Back to Top

Q. What products do you offer?
A. See the table below:

Package Name	Description	Price
Basic Broker Package	Getloaded load posting only	FREE!
Basic Combo Package	Getloaded load and truck posting and load searching	$35.00
Premium Broker Package	Getloaded load posting and truck searching	$35.00
Trucker Package	Getloaded truck posting and load searching	$35.00
Premium Combo Package	Getloaded load and truck posting and searching	$70.00
Additional Packages:
Credit Report	TransCredit credit report access	$30.00

Back to Top

Q. How do I update my Internet Explorer or Netscape browser?
A. Follow the instructions below for the browser you are using:

For Internet Explorer complete the following steps:

1. Go to Windows Update
2. Click on the link to download the latest version of Internet Explorer
3. There will be a subject on this page "Select Internet Explorer6"
4. Click on Get Internet Explorer6 Service Pack I (SP1)
5. Then click on Download Center
6. On the far right side click on Download
7. Click Save to Disk and OK
8. It will automatically save to your desktop
9. Minimize the screens you have open
10. There will be a file on your desktop named ie6setup.exe
11. Click on the file and follow the instructions for installation

For Netscape complete the following steps:

1. Go to Netscape Browsers
2. At the top of the page click on the option to download Netscape 7.2
3. Click on Free Download
4. Click Save to Disk and OK
5. It will automatically save to your desktop
6. Minimize the screens you have open
7. There will be a file on your desktop named nssetup.exe
8. Click on the file and follow the instructions for installation

Back to Top

Q. Do I have to tell you if I take a load from your board?
A. No. Our system is based on unlimited usage, therefore there are no individual fees associated with covering loads on our board or posting your trucks.

Q. How do I cancel?
A. Cancellations must be made in writing via fax or email. Send cancellations to: support@getloaded.com or fax to (804)-744- 8394

Q. How do I change my account information?
A. Simply log into your account and click on "My Account" on the left hand side of your dashboard page right under your package information. From here you can update your username and password.

Q. How do I switch back and forth between any date and a specific date while searching for trucks/loads?
A. To switch back and forth, click back on the date you selected and it will go back to any date.

Q. The Classic View only allows 500 loads for search results, how can I see more results?
A. To see all the loads for a search (over 500), you must switch to the “Default View”.

Q. What are the abbreviations used for trailer types?
A. See the table below:

Abbr.	Trailer Type	Abbr.	Trailer Type
AC	Auto Carrier	R	Reefer
BT	B-Train	RA	Reefer - Air Ride
C	Container - Regular	RG	Removable Gooseneck
CI	Container - Insulated	RX	Reefer w/Pallet Exchange
CR	Container - Refrigerated	RZ	Reefer - HazMat
DD	Double Drop	SD	Step Deck
DT	Dump Truck	ST	Stretch Trailer
F	Flatbed	TA	Tanker
FS	Flatbed w/Sides	V	Van
FT	Flatbed w/Tarps	VA	Van - Air Ride
FZ	Flatbed - HazMat	VC	Van w/Curtains
HB	Hopper Bottom	VI	Van - Insulated
HS	HotShot	VV	Van - Vented
LB	LowBoy	VX	Van w/Pallet Exchange
MX	Maxi	VZ	Van - HazMat
PO	Power Only	WF	Walking Floor

Q. What does "Call" mean?
A. The "Call" listing under payment amount indicates that the payment on the load is negotiable. Listing the payment amount on a load is optional on our system and if a Broker or Shipper does not have this payment information available then the system defaults to "Call". This generally means that the company who has the load may have an amount that they would like to pay for the load, but are willing to consider other offers.

Tip: Keep in mind even if a payment field is provided that the amount is still negotiable.

Q. What if I forget my password?
A. If you forget your password simply go to our Password Recovery Page. The system will e-mail your password to the e-mail address you provided when you signed up. If you do not have an e-mail address on file, please call our office at (888) 565-3921 and one of our Member Services Representatives will assist you.

Tip: Remember to put in the email as you did at sign up.

Q. Where do I access the PC*Miler feature?
A. PC*Miler (version 19) automatically calculates the mileage for the loads that are posted on our service. If you would like to manually calculate your own miles, click on the mileage button in the blue navigation bar at the top of your screen.

Q. Where do I login to get on the load board?
A. Go to the homepage of Getloaded.com and click Members Login on The right hand side of the page (yellow button), then enter your username & password on the following page.

Tip: Our login is not case sensitive however it is sensitive to spaces.

Q. Why am I not getting any responses on my load postings?
A. There may be several reasons why you are getting little response to your loads postings. First, have you checked what credit score is posted on your account? Many carriers will base their decision to call on a load based on the credit rating of the company. Second, how often do you update the loads on our system? When searching for loads there is an option to only view the loads that were posted within the last 1 or 2 hours. Many of our members make the assumption that if a load has been posted for more than 2 to 4 hours, it has been covered. It is helpful to be sure your postings remain accurate and updated throughout the day. Another problem may be that your loads have incorrectly spelled cities or states in the postings. A carrier will not be able to see your postings if they are not listed correctly. Finally, make sure that the company information you have on file with us is not outdated or incorrect. If a carrier sees the wrong MC number on file with us they cannot check on a company's bond or authority information, which may deter them from contacting you. Also, if your contact information is not correct then they simply are unable to get in touch with you.

Q. Will I receive a receipt in the mail each month?
A. To print out a billing statement for your records simply click On "My Account" in the upper right hand corner of your main page and select the Billing Statement Link on the right hand side.

Tip: Your latest charge will be posted here within 24 hours of receipt.